If you are getting soft-freezes such as SketchUp is being unresponsive but other application are working fine that may indicate that you may want to consider getting a graphics card, especially if the web based version of SketchUp has the same issue. ![]() If you are getting abrupt hard-freezes, such as your mouse cursor stops moving for a second or two and your system is unresponsive, that could indicate CPU throttling due to the CPU getting too hot. ![]() While having a graphics card certainly helps with anything 3D related, my most common experience with freezing generally occurs when too many resources are being used. Will getting a new graphics card solve this issue (freezing and slow running)? If so- how do I do that? What do I buy and how do I physically install the thing?.It said this allows you to troubleshoot what is causing the freezing/ slow running by doing this, but how? I read a help topic which said you can disable the hardware acceleration option within these settings so that you are using your software and operating system, not the graphics card. It has the details for my Intel graphics card and it says it has Open GL 4.0. (Direct X version (whatever that is?)) I know that it should support ‘open GL’, which is not described in my PC diagnostic box, but it is described within the ‘preferences’ settings within sketchup when I view the graphics card details. When I check on my computer, the info on Graphics card says it is an Intel HD Graphics Card with 32MB VRAM, and 1792 Total memory, and direct 3D accelleration enabled. The only thing I can think it could be is the graphics card. I have a 2.7 GHz Intel Core i5, 8192MB RAM PC running windows 10 with 5379MB available hard disk space. I used the check up tool to check if my hardware was sufficient to run sketchup and it passed. Today it keeps freezing and is impossible to work with because of how slow it is (getting stuck and freezing). I have just purchased sketchup pro 2018 and it was working fine yesterday as I went through the ‘getting started’ tutorials.
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