Q: If I have more questions or want to give additional feedback after my visit is complete, who should I contact?Ī: Please direct all questions to Molly Case, Director of Virtual Care, at can also download these frequently asked questions. It also provides you with 24/7 access to all your health information. However, you will receive notification from Corporate Communications and the Benefits Department prior to this being fully implemented. M圜hart, BMC's patient portal, is the best way to receive care over the phone or your computer, including virtual visits and messaging your provider. At this time, we do not have a specific launch date for that service. Q: When will the full employee telehealth service be available to Parkland employees?Ī: After the 3 month pilot period is over, we will use feedback received to modify and refine a full telehealth service. Can they use it too?Ī: As long as they have been seen at Parkland at least once, then yes, they can use this service. Access M圜hart, virtual visits, doctors, health records, locations and more from your smartphone, tablet or computer. Use M圜levelandClinic ® from home, work or on the go. Q: I have a family member covered on my Parkland health insurance plan that wants to use this telehealth service. Enjoy the safety, privacy and peace of mind that comes from an incredible virtual healthcare experience. Please take a few minutes to complete this! Also, at the end of the 3 month pilot, you will receive a final survey asking you in more detail about your experience using the telehealth service. Once your visit is complete, a satisfaction survey will pop up asking you about your experience. If you are still having issues after going through the troubleshooting steps listed online, call Parkland Telehealth Support at 88.Ī: After calling the Nurse Line to schedule a telehealth appointment, you will access your visit through M圜hart and follow the steps listed on to connect to your telehealth appointment. Help!Ī: Please refer to the steps listed on for technical assistance. Q: I’m having technical issues and can’t access the service. Also, you will receive a satisfaction survey at the end of your visit. ![]() Can I still do that?Ī: As long as you have medical insurance through Parkland’s health plan and have been seen at Parkland at least once, yes. We offer a number of options for virtual care but if you require a face-to-face appointment, we have taken additional steps to make our medical centers and clinics safer for patients and staff. Q: I wasn’t invited to participate in the pilot, but I’m an employee and I’d like to try out the service. We continue to offer a full range of expert care from checkups, testing and imaging to urgent care and surgeries. Request Prescription Refills Review, refill, and request your prescriptions. Communicate with your Care Team Send and receive non-urgent messages. Pay Your Bill Review account balance and securely pay your bill online anytime, from anywhere. ![]() A: As a Parkland employee or dependent covered by Parkland’s health plan, this is a free service. Many of our specialties are available to schedule online through M圜hart or Find a Doctor.
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